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Shipping & Delivery Options

You can count on OneCall to get your purchased items delivered to you safe and on time. We offer a variety of FedEx delivery options for shipments to physical addresses anywhere in the United States, and United States Postal Service (USPS) delivery to most other domestic addresses.

So call us toll free at 1.800.663.5255 if you have a critical delivery need and we’ll help you choose the best shipping option.

Shipping and Handling Options

  • Our basic shipping options include FedEx Ground or United States Postal Service (USPS), depending on the product you’re purchasing.
  • In many cases, we offer free FedEx Ground delivery; please refer to the product page to determine if your item qualifies.
  • We currently do not offer FedEx Ground service or free shipping to Hawaii or Alaska.
  • Please note that OneCall does not accept international purchases.
Estimated Delivery Times for Basic Shipping

FedEx Ground: 4–7 business days
United States Postal Service: 4–7 business days

Once your order has shipped, we’ll email the tracking number and delivery information to you. To track packages and access your purchase history, log in to your OneCall account  and click Order Status.

Estimated Delivery Times for Priority Shipping*

 

Order By 3 p.m. Pacific
Overnight
2-Day Air
3-Day Air
Monday
Tuesday
Wednesday
Thursday
Tuesday
Wednesday
Thursday
Friday
Wednesday
Thursday
Friday
Monday
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Friday
Monday
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Monday
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Saturday
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Sunday
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Thursday

If you have critical delivery date needs, please call us at 1.800.340.4770 and one of our expert staffers will be happy to help.

*Estimated delivery times based on in-stock inventory. OneCall is not responsible for delays due to credit decline, invalid information, weather or other causes outside our control.

Calculating Shipping Costs

Most of our items are shipped free of charge. For items that do involve shipping fees, your charges will be calculated as you place the items in your shopping cart.

Once you’ve selected your products, you can adjust shipping methods as well as shipping locations in your shopping cart. The shipping charges will automatically adjust to match your choice. For example, if you live in California and wish to have your order shipped to Arizona, the shipping charge will automatically recalculate to reflect the destination address.

In rare circumstances, extended delivery areas or extremely heavy groups of items may require additional freight charges. Once we evaluate the weight, distance, and shipment location, we’ll call or email you a shipping quote before your credit card is ever charged.

Signature Requirements

For some orders, OneCall requires a signature when your package is delivered. This is a safety measure designed to ensure that you receive your order. If your package were to be left outside without your signature, the potential for loss would increase considerably.

  • We will be happy to ship to your place of business or another location that is more convenient for you.
  • You can change your Ships To location for any or all of the items in your cart.
Refused or Undeliverable Items

Customers will receive less than full credit on any merchandise either refused or returned to sender as undeliverable (other than freight-damaged goods) due to return shipping charges.

Delivery to APOs and FPOs

We ship to APO and FPO addresses via USPS. If you do not see this option available, please call our customer service team at 1.800.663.5255 to make sure your order is delivered properly.

Oversized Items

Oversized items such as large televisions and tower speakers ship via motor freight to the 48 contiguous states only. We take great care to ensure that your item arrives safely, as you’ll see in this short video:

Learn more about our motor freight shipping

White Glove Service

Our regular motor freight delivery includes “curbside” service at the destination address. We will be happy to provide our White Glove Service, which includes delivery into your home, unpacking, and carton removal. We charge an additional fee for this service, so please give us a call toll free at 1.800.663.5255, and we’ll be happy to quote the charge for White Glove Service on your order.

*Not all FedEx delivery methods are available to all areas. Estimated delivery times are based on in-stock inventory. OneCall is not responsible for delays due to credit decline, invalid information, weather, or other causes outside our control.

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